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Internet Questions & Answers |
How can I determine whether my e-mail problem is on my computer or is due to the Nushtel server?
To determine whether the problem lies in your software, or on our server, you may test your account at www.nushtel.com. Under the heading member links, there are two links. Depending upon your e-mail address, you will click on either *check your .com email or *check your .net email.
What is my username?
Your username can be found within your e-mail address. It is all the characters before the @ sign.
What is my password?
The password was chosen by you when you first signed up. You also have the capability of changing this password at the e-mail web site. If you have, we will not have a record of what that password is.
What if I forget my password?
For security reasons, you will need to stop by our office and request this in person.
How do I change my password?
You can call our office and pay $18.00, plus tax, for us to change it for you, or you change it at your own discretion from within your Web E-mail box. After signing in at www.nushtel.com at either the *check your .net e-mail or *check your .com e-mail link, click on the Settings button. Click on Accounts. Click Modify. Type in a new password in both the box that says Enter new password: and Confirm new password:. Click Save Changes. Click Get Messages to go back to your mailbox. Note: If you choose to change it at the web site, we will no longer have your current password in our office.
I'm setting up my e-mail account on my computer. What is the server type?
POP3
What is the server name?
If your e-mail address ends with nushtel.net, the incoming and outgoing servers are mail.nushtel.net. If your e-mail address ends wtih nushtel.com, your incoming and outgoing servers are pop.nushtel.com.
How do I control the type of junk mail I get?
All Nushtel customers are given complmentary access to a message filtering service called Postini. Please pick up a brochure called Nushagak Cooperative Provides Junk Mail Filter to Nushtel Internet Customers for more details.
What do the lights on my cable modem indicate?
If the top three lights are on, this means you are connected to our server and the cable modem sees your computer. You should be able to surf.
If the top four lights are on, this means you are connected to our server, the cable modem sees your computer, but you have the PipeLock on. You will not be able to surf. To surf, push the PipeLock key one time. When you see just the top three lights on, you should be able to surf.
If the top light, and the middle light are on, this means the cable modem sees our server, but it doesn’t see your computer. You will not be able to surf. You may need to turn your computer on. If your computer is already on, and you are using a USB cord, you probably need to reinstall the drivers. We have drivers available on a diskette at the front counter. If you are using an Ethernet cord, try shutting down your cable modem, the computer, and then restart the cable modem and computer in that order. If you have a router, shut the router off and turn it back on before turning on the cable modem and computer.
If the bottom light is steady, and the next one up is blinking, this means the return path cannot be found. The solution might be to remove a filter in the line, or that there are too many taps between our server and your cable modem. This may occur if you have just recently relocated your cable modem inside your house.
If the top light is on steady and the middle light is blinking rhythmically, this means the cable modem is not authorized. Contact our customer service department.
What if I have shut down and restarted my equipment, but I still cannot get on the internet?
If you have checked all the equipment, shut it down, restarted, and you still cannot get on the Internet, call 842-5251 and ask the customer representative to fill out a trouble ticket. The trouble ticket will be routed to the appropriate personnel for problem resolution. The trouble ticket will also serve as documentation, should it be necessary to issue a credit for outage.
How do I request a credit if I feel I deserve one?
Credit for outages will be given if a customer has called in a trouble ticket, we find that the outage was caused by our service or equipment, and the outage has lasted a minimum of twenty-four (24) hours. Credit will not be given for complaints about slow service, or inability to access certain web sites.
How can I test the speed of the Internet service?
Go to the following web sites:
http://mail.nushtel.net/myspeed
http://mail.nushtel.net/speedtest
http://www.pcpitstop.com/internet/bandwidth.asp
What can I do to get the fastest speed when surfing the Internet?
Ensure that you keep your operating system loaded with the latest Windows Updates. Protect your computer with a firewall, and the latest antivirus definitions, and run an anti-spyware program on a regular basis. For more information on these subjects, pick up our Windows Network Security brochure.
What do I do if I experience Internet problems after hours, and I’m sure it’s not my computer?
Call 842-5555 to report network outages. It is important that we be notified of any network outages, so that we can attend to them as soon as possible. Your message will result in a trouble ticket, which will document the time and date you called in the trouble. The time and date documentation is important when determining whether or not you will be eligible for a credit adjustment to your account.